{"id":532,"date":"2022-08-17T21:06:33","date_gmt":"2022-08-17T19:06:33","guid":{"rendered":"https:\/\/www.pretopay.com\/faqs\/"},"modified":"2023-07-27T11:06:18","modified_gmt":"2023-07-27T09:06:18","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.pretopay.com\/es\/faqs\/","title":{"rendered":"Faqs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"532\" class=\"elementor elementor-532 elementor-18\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-da7a100 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"da7a100\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6fcf7c7\" data-id=\"6fcf7c7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5c30fcb elementor-widget elementor-widget-breadcrumbs\" data-id=\"5c30fcb\" data-element_type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/www.pretopay.com\/wp-content\/plugins\/elementor-pro\/assets\/css\/widget-theme-elements.min.css\"><p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/www.pretopay.com\/\">Home<\/a><\/span><\/span><\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51ef21c elementor-widget elementor-widget-heading\" data-id=\"51ef21c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 26-03-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Faqs<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6dbedea\" data-id=\"6dbedea\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1f6228f elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"1f6228f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 26-03-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"900\" height=\"900\" src=\"https:\/\/www.pretopay.com\/wp-content\/uploads\/2022\/08\/faqs-1024x1024.png\" class=\"attachment-large size-large wp-image-135\" alt=\"\" srcset=\"https:\/\/www.pretopay.com\/wp-content\/uploads\/2022\/08\/faqs-1024x1024.png 1024w, https:\/\/www.pretopay.com\/wp-content\/uploads\/2022\/08\/faqs-300x300.png 300w, https:\/\/www.pretopay.com\/wp-content\/uploads\/2022\/08\/faqs-150x150.png 150w, https:\/\/www.pretopay.com\/wp-content\/uploads\/2022\/08\/faqs-768x768.png 768w, https:\/\/www.pretopay.com\/wp-content\/uploads\/2022\/08\/faqs-800x800.png 800w, https:\/\/www.pretopay.com\/wp-content\/uploads\/2022\/08\/faqs.png 1515w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-488aa6e elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"488aa6e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"900\" height=\"900\" src=\"https:\/\/www.pretopay.com\/wp-content\/uploads\/2022\/08\/faqs-1024x1024.png\" class=\"attachment-large size-large wp-image-135\" alt=\"\" srcset=\"https:\/\/www.pretopay.com\/wp-content\/uploads\/2022\/08\/faqs-1024x1024.png 1024w, https:\/\/www.pretopay.com\/wp-content\/uploads\/2022\/08\/faqs-300x300.png 300w, https:\/\/www.pretopay.com\/wp-content\/uploads\/2022\/08\/faqs-150x150.png 150w, https:\/\/www.pretopay.com\/wp-content\/uploads\/2022\/08\/faqs-768x768.png 768w, https:\/\/www.pretopay.com\/wp-content\/uploads\/2022\/08\/faqs-800x800.png 800w, https:\/\/www.pretopay.com\/wp-content\/uploads\/2022\/08\/faqs.png 1515w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7066e83 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7066e83\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b293c4b\" data-id=\"b293c4b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-96c6f02 elementor-widget elementor-widget-heading\" data-id=\"96c6f02\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfAlguna duda?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ff0a0b elementor-widget elementor-widget-text-editor\" data-id=\"1ff0a0b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 26-03-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>\u00a1Aqu\u00ed encontrar\u00e1s respuesta a todas tus dudas!<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc842e5 elementor-widget elementor-widget-xlaccorfq\" data-id=\"bc842e5\" data-element_type=\"widget\" data-widget_type=\"xlaccorfq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t \n\n<div class=\"xlacrdfaqsrch\">\n  \n  <div class=\"faq-header\">\n        <div class=\"filter-search\">\n                  <div id=\"myBtnContainer\">        \n                              <button class=\"btn\" onclick=\"filterSelection('para_usuarios')\">\n              para usuarios            <\/button>\n                    <button class=\"btn\" onclick=\"filterSelection('para_creadores')\">\n              para creadores            <\/button>\n              <\/div>\n        <\/div>  \n  <\/div>\n  <div class=\"xlcrwrp\">\n    <ul id=\"myUL\">\n      <li class=\"filterDiv para_usuarios\"><a class=\"accordion-thumb\" href=\"#\">\u00bfC\u00f3mo se paga una suscripci\u00f3n?<\/a><div class=\"accordion-panel\"><div class=\"page\" title=\"Page 1\"><div class=\"layoutArea\"><div class=\"column\"><p>Dispones de un sencillo video tutorial que explica co\u0301mo pagar una suscripcio\u0301n. Una vez validada tu cuenta de Telegram, vuelve al enlace que el influencer ha compartido y podra\u0301s realizar el pago para acceder a su canal.<\/p><\/div><\/div><\/div><p><a href=\"https:\/\/youtube.com\/shorts\/6HxEY0VTZ0Q\"><span style=\"font-weight: 400;\"><span style=\"text-decoration: underline;\">https:\/\/youtube.com\/shorts\/6HxEY0VTZ0Q<\/span><\/span><\/a><\/p><\/div><\/li><li class=\"filterDiv para_usuarios\"><a class=\"accordion-thumb\" href=\"#\">\u00bfQu\u00e9 m\u00e9todos de pago est\u00e1n disponibles?<\/a><div class=\"accordion-panel\"><div class=\"page\" title=\"Page 1\"><div class=\"layoutArea\"><div class=\"column\"><p>Tarjeta: Suscripciones en canales con renovacio\u0301n automa\u0301tica y pagos u\u0301nicos. (No incluye<\/p><p>tarjetas prepago)<\/p><p>PayPal: Disponible exclusivamente para productos de pago u\u0301nico.<\/p><\/div><\/div><\/div><\/div><\/li><li class=\"filterDiv para_usuarios\"><a class=\"accordion-thumb\" href=\"#\">\u00bfPuedo realizar el pago desde cualquier pa\u00eds del mundo?<\/a><div class=\"accordion-panel\"><div class=\"page\" title=\"Page 1\"><div class=\"layoutArea\"><div class=\"column\"><p>Puede realizar el pago desde cualquier pai\u0301s que acepte la Tarjeta o PayPal.<\/p><\/div><\/div><\/div><\/div><\/li><li class=\"filterDiv para_usuarios\"><a class=\"accordion-thumb\" href=\"#\">Quiero cancelar mi suscripci\u00f3n.<\/a><div class=\"accordion-panel\"><div class=\"page\" title=\"Page 1\"><div class=\"layoutArea\"><div class=\"column\"><p>Puedes cancelar entrando en Mis Suscripciones desde este enlace <a href=\"https:\/\/t.pretopay.com\/purchases\">https:\/\/t.pretopay.com\/purchases<\/a><\/p><\/div><\/div><\/div><\/div><\/li><li class=\"filterDiv para_usuarios\"><a class=\"accordion-thumb\" href=\"#\">Quiero hablar con un asistente de Pretopay.<\/a><div class=\"accordion-panel\"><div class=\"page\" title=\"Page 1\"><div class=\"layoutArea\"><div class=\"column\"><p>Escri\u0301benos a Telegram a <a href=\"https:\/\/t.me\/Creatorsptpbot\">https:\/\/t.me\/Creatorsptpbot<\/a><\/p><\/div><\/div><\/div><\/div><\/li><li class=\"filterDiv para_creadores\"><a class=\"accordion-thumb\" href=\"#\">\u00bfC\u00f3mo puedo empezar a usar Pretopay?<\/a><div class=\"accordion-panel\"><div class=\"page\" title=\"Page 4\"><div class=\"layoutArea\"><div class=\"column\"><p>Para comenzar a usar Pretopay, debe registrarse <a href=\"https:\/\/t.pretopay.com\/register- form\" data-wplink-url-error=\"true\">aqui\u0301<\/a>, complete el formulario de registro y el equipo de validacio\u0301n validara\u0301 la cuenta dentro de un plazo ma\u0301ximo de 48 horas.<\/p><\/div><\/div><\/div><p>\u00a0<\/p><\/div><\/li><li class=\"filterDiv para_creadores\"><a class=\"accordion-thumb\" href=\"#\">\u00bfC\u00f3mo creo un producto en Pretopay y empiezo a vender?<\/a><div class=\"accordion-panel\"><div class=\"page\" title=\"Page 4\"><div class=\"layoutArea\"><div class=\"column\"><p>En este <a href=\"https:\/\/youtu.be\/dvbwb-aRhZU\">tutorial<\/a> explicamos co\u0301mo crear un producto de forma ra\u0301pida y sencilla.<\/p><\/div><\/div><\/div><\/div><\/li><li class=\"filterDiv para_creadores\"><a class=\"accordion-thumb\" href=\"#\">\u00bfTengo soporte t\u00e9cnico para mis usuarios?<\/a><div class=\"accordion-panel\"><div class=\"page\" title=\"Page 4\"><div class=\"layoutArea\"><div class=\"column\"><p>Si\u0301, comparte @supportptpbot con tus seguidores y el equipo de soporte de Pretopay se encargara\u0301 de cualquier inconveniente en la compra del servicio.<\/p><\/div><\/div><\/div><\/div><\/li><li class=\"filterDiv para_creadores\"><a class=\"accordion-thumb\" href=\"#\">\u00bfC\u00f3mo puedo contactar directamente con el equipo de Pretopay?<\/a><div class=\"accordion-panel\"><div class=\"page\" title=\"Page 4\"><div class=\"layoutArea\"><div class=\"column\"><p>Puede ponerse en contacto con @creatorsptpbot en Telegram y le brindaremos asistencia las 24 horas del di\u0301a, los 7 di\u0301as de la semana para cualquier pregunta que pueda tener.<\/p><\/div><\/div><\/div><\/div><\/li><li class=\"filterDiv para_creadores\"><a class=\"accordion-thumb\" href=\"#\">\u00bfCu\u00e1ndo es la fecha de pago?<\/a><div class=\"accordion-panel\"><div class=\"page\" title=\"Page 4\"><div class=\"layoutArea\"><div class=\"column\"><p>Si, a final de mes, su saldo acumulado supera los $100, el pago se realizara\u0301 15 di\u0301as despue\u0301s del final de ese mes, por el monto del saldo en su cuenta. El pago se realizara\u0301 el di\u0301a 15 y puede tardar entre 1 y 3 di\u0301as ha\u0301biles en aparecer en tu cuenta.<\/p><\/div><\/div><\/div><\/div><\/li><li class=\"filterDiv para_creadores\"><a class=\"accordion-thumb\" href=\"#\">\u00bfCu\u00e1l es la cantidad m\u00ednima necesaria para recibir un pago?<\/a><div class=\"accordion-panel\"><div class=\"page\" title=\"Page 4\"><div class=\"layoutArea\"><div class=\"column\"><p>Cuando el saldo de sus ganancias acumuladas alcance los $100. Si no alcanza los $100 en un mes en particular, agregaremos las ganancias a las ganancias del pro\u0301ximo mes hasta que alcance ese mi\u0301nimo.<\/p><p>Por ejemplo, si haces 35 $ en marzo y 80 $ en abril, el saldo de marzo se sumara\u0301 al de abril y recibira\u0301s el pago de ambos meses el 15 de marzo, a trave\u0301s del me\u0301todo de pago que hayas indicado.<\/p><\/div><\/div><\/div><\/div><\/li><li class=\"filterDiv para_creadores\"><a class=\"accordion-thumb\" href=\"#\">\u00bfC\u00f3mo puedo ver mis pagos anteriores?<\/a><div class=\"accordion-panel\"><div class=\"page\" title=\"Page 4\"><div class=\"layoutArea\"><div class=\"column\"><p>Puedes ver tus pagos anteriores desde la plataforma pinchando en el menu\u0301 al acceder a la seccio\u0301n Panel de Control. Encontrara\u0301s un listado completo de los importes pagados por cada uno de los meses, indicando el importe neto a pagar obtenido de las comisiones de cada una de las ventas realizadas por Pretopay por tus contenidos.<\/p><\/div><\/div><\/div><\/div><\/li><li class=\"filterDiv para_creadores\"><a class=\"accordion-thumb\" href=\"#\">\u00bfC\u00f3mo puedo cambiar la forma de pago?<\/a><div class=\"accordion-panel\"><div class=\"page\" title=\"Page 5\"><div class=\"layoutArea\"><div class=\"column\"><p>Para cambiar la forma de pago, diri\u0301gete al menu\u0301 Editar Perfil, en la seccio\u0301n Facturacio\u0301n tendra\u0301s acceso a todos los datos relacionados con tu configuracio\u0301n de facturacio\u0301n en Pretopay, incluyendo las diferentes Formas de Pago disponibles en la plataforma.<\/p><p>Los cambios realizados en la forma de pago sera\u0301n efectivos inmediatamente, pero so\u0301lo se vera\u0301n reflejados en tu pro\u0301ximo pago si realizas el cambio antes del di\u0301a 10 de cada mes. Los cambios realizados despue\u0301s del di\u0301a 9 del mes se reflejara\u0301n el mes siguiente.<\/p><p>Recuerde que, si cambia la informacio\u0301n de su cuenta despue\u0301s del di\u0301a 9 de cada mes, no podremos realizar pagos hasta que el proceso se haya completado, lo que puede provocar retrasos en sus pagos.<\/p><\/div><\/div><\/div><\/div><\/li>    <\/ul>\n  <\/div>\n\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u00bfAlguna duda? \u00a1Aqu\u00ed encontrar\u00e1s respuesta a todas tus dudas! para<\/p>\n<div class=\"read-more-wrapper\"><a class=\"more-link read-more-link\" href=\"https:\/\/www.pretopay.com\/es\/faqs\/\">Read More<\/a><\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Faqs | Pretopay<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pretopay.com\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Faqs | Pretopay\" \/>\n<meta property=\"og:description\" content=\"\u00bfAlguna duda? 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