Here you’ll find answers to all your questions!

  • How to pay for a subscription?

    A simple Video Tutorial that explains how to pay for a subscription. Once you validate your Telegram account, go back to the link that the influencer has shared and you can make the payment to access their channel.ย 


  • What payment methods are available?

    Card: Subscriptions on channels with automatic renewal and a single payment. (Prepaid cards are not included)ย 

    PayPal: Available for subscriptions with a single payment.

  • Can I make the payment from any country in the world?

    You can make the payment from any country that accepts the Card or PayPal.

  • I want to cancel my subscription.

    You can cancel by entering My Subscriptions from this link https://t.pretopay.com/purchases

  • I want to speak with a Pretopay assistant.

    Write to us on Telegram at @Contactpretopaybot

  • How can I start using Pretopay?

    To start using Pretopay, you must register here, fill out the registration form and the validation team will validate the account within a maximum period of 48 hours.

  • How do I create a product in Pretopay and start selling?

    In this tutorial we explain how to create a product quickly and easily.

  • Do I have technical support for my users?

    Yes, share @supportptpbot with your followers and the Pretopay support team will deal with any issues in the purchase of the service.

  • How can I contact the Pretopay team directly?

    You can contact @creatorsptpbot on Telegram and we will provide you with 24/7 assistance for any questions you may have.

  • When is the payment date?

    If, at the end of the calendar month, your cumulative balance exceeds $100, the payment will be made 15 days after the end of that month, for the amount of the balance in your account. The payment will be made on the 15th and may take between 1 and 3 business days to appear in your account.

  • What is the minimum amount needed to receive a payment?

    When the balance of your cumulative earnings reaches $100. If you don't reach $100 in a particular month, we'll add the earnings to the next month's earnings until you reach that minimum.ย 

    For example, if you make $35 in March and $80 in April, the March balance will be added to the April balance and you will receive payment for both months on March 15th, through the payment method you have indicated.

  • How can I see my previous payments?

    You can see your previous payments from the platform by clicking on the menu when accessing the Dashboard section. You will find a complete list of the amounts paid for each of the months, indicating the net amount to be paid obtained from the commissions of each one of the sales made by Pretopay for your content.

  • How can I change the payment method?

    To change the payment method, go to the Edit Profile menu, in the Billing section you'll have access to all the data related to your billing settings in Pretopay, including the different Payment Methods available on the platform.

    Changes made to the payment method will be effective immediately, but will only be reflected in your next payment if you make the change before the 10th of the month. Changes made after the 9th of the month will be reflected the following month.

    Remember that, if you change your account information after the 9th of the month, we won't be able to make payments until the process is complete, which may cause delays in your payments.