{"id":18,"date":"2022-08-17T21:06:33","date_gmt":"2022-08-17T19:06:33","guid":{"rendered":"https:\/\/www.pretopay.com\/?page_id=18"},"modified":"2023-07-17T11:49:28","modified_gmt":"2023-07-17T09:49:28","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.pretopay.com\/faqs\/","title":{"rendered":"Faqs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"18\" class=\"elementor elementor-18\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-da7a100 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"da7a100\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6fcf7c7\" data-id=\"6fcf7c7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5c30fcb elementor-widget elementor-widget-breadcrumbs\" data-id=\"5c30fcb\" data-element_type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/www.pretopay.com\/wp-content\/plugins\/elementor-pro\/assets\/css\/widget-theme-elements.min.css\"><p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/www.pretopay.com\/\">Home<\/a><\/span><\/span><\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51ef21c elementor-widget elementor-widget-heading\" data-id=\"51ef21c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 26-03-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Faqs<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6dbedea\" data-id=\"6dbedea\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1f6228f elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"1f6228f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 26-03-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"900\" height=\"900\" src=\"https:\/\/www.pretopay.com\/wp-content\/uploads\/2022\/08\/faqs-1024x1024.png\" class=\"attachment-large size-large wp-image-91\" alt=\"\" srcset=\"https:\/\/www.pretopay.com\/wp-content\/uploads\/2022\/08\/faqs-1024x1024.png 1024w, https:\/\/www.pretopay.com\/wp-content\/uploads\/2022\/08\/faqs-300x300.png 300w, https:\/\/www.pretopay.com\/wp-content\/uploads\/2022\/08\/faqs-150x150.png 150w, https:\/\/www.pretopay.com\/wp-content\/uploads\/2022\/08\/faqs-768x768.png 768w, https:\/\/www.pretopay.com\/wp-content\/uploads\/2022\/08\/faqs-800x800.png 800w, https:\/\/www.pretopay.com\/wp-content\/uploads\/2022\/08\/faqs.png 1515w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-488aa6e elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"488aa6e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"900\" height=\"900\" src=\"https:\/\/www.pretopay.com\/wp-content\/uploads\/2022\/08\/faqs-1024x1024.png\" class=\"attachment-large size-large wp-image-91\" alt=\"\" srcset=\"https:\/\/www.pretopay.com\/wp-content\/uploads\/2022\/08\/faqs-1024x1024.png 1024w, https:\/\/www.pretopay.com\/wp-content\/uploads\/2022\/08\/faqs-300x300.png 300w, https:\/\/www.pretopay.com\/wp-content\/uploads\/2022\/08\/faqs-150x150.png 150w, https:\/\/www.pretopay.com\/wp-content\/uploads\/2022\/08\/faqs-768x768.png 768w, https:\/\/www.pretopay.com\/wp-content\/uploads\/2022\/08\/faqs-800x800.png 800w, https:\/\/www.pretopay.com\/wp-content\/uploads\/2022\/08\/faqs.png 1515w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7066e83 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7066e83\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b293c4b\" data-id=\"b293c4b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-96c6f02 elementor-widget elementor-widget-heading\" data-id=\"96c6f02\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ff0a0b elementor-widget elementor-widget-text-editor\" data-id=\"1ff0a0b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 26-03-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><span style=\"font-weight: 400;\">Here you&#8217;ll find answers to all your questions!<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc842e5 elementor-widget elementor-widget-xlaccorfq\" data-id=\"bc842e5\" data-element_type=\"widget\" data-widget_type=\"xlaccorfq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t \n\n<div class=\"xlacrdfaqsrch\">\n  \n  <div class=\"faq-header\">\n        <div class=\"filter-search\">\n                  <div id=\"myBtnContainer\">        \n                              <button class=\"btn\" onclick=\"filterSelection('for_users')\">\n              for users            <\/button>\n                    <button class=\"btn\" onclick=\"filterSelection('content_creators')\">\n              content creators            <\/button>\n              <\/div>\n        <\/div>  \n  <\/div>\n  <div class=\"xlcrwrp\">\n    <ul id=\"myUL\">\n      <li class=\"filterDiv for_users\"><a class=\"accordion-thumb\" href=\"#\">How to pay for a subscription?<\/a><div class=\"accordion-panel\"><p><span style=\"font-weight: 400;\">A simple Video Tutorial that explains how to pay for a subscription. Once you validate your Telegram account, go back to the link that the influencer has shared and you can make the payment to access their channel.\u00a0<\/span><\/p><p><a href=\"https:\/\/youtube.com\/shorts\/6HxEY0VTZ0Q\"><span style=\"font-weight: 400;\"><span style=\"text-decoration: underline;\">https:\/\/youtube.com\/shorts\/6HxEY0VTZ0Q<\/span><\/span><\/a><\/p><\/div><\/li><li class=\"filterDiv for_users\"><a class=\"accordion-thumb\" href=\"#\">What payment methods are available?<\/a><div class=\"accordion-panel\"><p><span style=\"font-weight: 400;\">Card: Subscriptions on channels with automatic renewal and a single payment. (Prepaid cards are not included)\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">PayPal: Available for subscriptions with a single payment.<\/span><\/p><\/div><\/li><li class=\"filterDiv for_users\"><a class=\"accordion-thumb\" href=\"#\">Can I make the payment from any country in the world?<\/a><div class=\"accordion-panel\"><p><span style=\"font-weight: 400;\">You can make the payment from any country that accepts the Card or PayPal.<\/span><\/p><\/div><\/li><li class=\"filterDiv for_users\"><a class=\"accordion-thumb\" href=\"#\">I want to cancel my subscription.<\/a><div class=\"accordion-panel\"><p><span style=\"font-weight: 400;\">You can cancel by entering My Subscriptions from this link <span style=\"text-decoration: underline;\"><a href=\"https:\/\/t.pretopay.com\/purchases\">https:\/\/t.pretopay.com\/purchases<\/a><\/span><\/span><\/p><\/div><\/li><li class=\"filterDiv for_users\"><a class=\"accordion-thumb\" href=\"#\">I want to speak with a Pretopay assistant.<\/a><div class=\"accordion-panel\"><p><span style=\"font-weight: 400;\">Write to us on Telegram at <span style=\"text-decoration: underline;\"><a href=\"https:\/\/t.me\/Creatorsptpbot\">@Contactpretopaybot<\/a><\/span><\/span><\/p><\/div><\/li><li class=\"filterDiv content_creators\"><a class=\"accordion-thumb\" href=\"#\">How can I start using Pretopay?<\/a><div class=\"accordion-panel\"><span style=\"font-weight: 400;\"><p>To start using Pretopay, you must register <a href=\"https:\/\/t.pretopay.com\/register-form\">here<\/a>, fill out the registration form and the validation team will validate the account within a maximum period of 48 hours.<\/p><\/span><\/div><\/li><li class=\"filterDiv content_creators\"><a class=\"accordion-thumb\" href=\"#\">How do I create a product in Pretopay and start selling?<\/a><div class=\"accordion-panel\"><p><span style=\"font-weight: 400;\">In this <a href=\"https:\/\/youtu.be\/dvbwb-aRhZU\">tutorial<\/a> we explain how to create a product quickly and easily.<\/span><\/p><\/div><\/li><li class=\"filterDiv content_creators\"><a class=\"accordion-thumb\" href=\"#\">Do I have technical support for my users?<\/a><div class=\"accordion-panel\"><p><span style=\"font-weight: 400;\">Yes, share @supportptpbot with your followers and the Pretopay support team will deal with any issues in the purchase of the service.<\/span><\/p><\/div><\/li><li class=\"filterDiv content_creators\"><a class=\"accordion-thumb\" href=\"#\">How can I contact the Pretopay team directly?<\/a><div class=\"accordion-panel\"><p><span style=\"font-weight: 400;\">You can contact @creatorsptpbot on Telegram and we will provide you with 24\/7 assistance for any questions you may have.<\/span><\/p><\/div><\/li><li class=\"filterDiv content_creators\"><a class=\"accordion-thumb\" href=\"#\">When is the payment date?<\/a><div class=\"accordion-panel\"><p><span style=\"font-weight: 400;\">If, at the end of the calendar month, your cumulative balance exceeds $100, the payment will be made 15 days after the end of that month, for the amount of the balance in your account. The payment will be made on the 15th and may take between 1 and 3 business days to appear in your account. <\/span><\/p><\/div><\/li><li class=\"filterDiv content_creators\"><a class=\"accordion-thumb\" href=\"#\">What is the minimum amount needed to receive a payment?<\/a><div class=\"accordion-panel\"><p><span style=\"font-weight: 400;\">When the balance of your cumulative earnings reaches $100. If you don't reach $100 in a particular month, we'll add the earnings to the next month's earnings until you reach that minimum.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">For example, if you make $35 in March and $80 in April, the March balance will be added to the April balance and you will receive payment for both months on March 15th, through the payment method you have indicated.<\/span><\/p><\/div><\/li><li class=\"filterDiv content_creators\"><a class=\"accordion-thumb\" href=\"#\">How can I see my previous payments?<\/a><div class=\"accordion-panel\"><p><span style=\"font-weight: 400;\">You can see your previous payments from the platform by clicking on the menu when accessing the Dashboard section. You will find a complete list of the amounts paid for each of the months, indicating the net amount to be paid obtained from the commissions of each one of the sales made by Pretopay for your content.<\/span><\/p><\/div><\/li><li class=\"filterDiv content_creators\"><a class=\"accordion-thumb\" href=\"#\">How can I change the payment method?<\/a><div class=\"accordion-panel\"><p><span style=\"font-weight: 400;\">To change the payment method, go to the Edit Profile menu, in the Billing section you'll have access to all the data related to your billing settings in Pretopay, including the different Payment Methods available on the platform.<\/span><\/p><p><span style=\"font-weight: 400;\">Changes made to the payment method will be effective immediately, but will only be reflected in your next payment if you make the change before the 10th of the month. Changes made after the 9th of the month will be reflected the following month.<\/span><\/p><p><span style=\"font-weight: 400;\">Remember that, if you change your account information after the 9th of the month, we won't be able to make payments until the process is complete, which may cause delays in your payments. <\/span><\/p><\/div><\/li>    <\/ul>\n  <\/div>\n\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Questions? Here you&#8217;ll find answers to all your questions! for<\/p>\n<div class=\"read-more-wrapper\"><a class=\"more-link read-more-link\" href=\"https:\/\/www.pretopay.com\/faqs\/\">Read More<\/a><\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Faqs | Pretopay<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pretopay.com\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Faqs | Pretopay\" \/>\n<meta property=\"og:description\" content=\"Questions? 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